Terms and conditions of use


Make Up Minéral S.r.l., which has its legal office in Via Cigliano 13, 10153 (TO) and is registered in the Turin Register of Businesses (VAT no. IT10897140017), is the owner of the website www.mineralmakeup.boutique The company "Make Up Minéral", called "the Company" in this context, deals with retail sale and wholesale of cosmetic products to individuals called "Customers". These general conditions of sale are designed firstly to inform any potential consumer of the conditions under which the Company sells and ships ordered products, and secondly to define rights and obligations of the Parties relative to the sale of products by the Company to the Costumer. They apply unrestrictedly and without limit to all sales made by the Company Make Up Minéral of the products proposed on its website.


Pursuant to article L. 111-1 of the Consumer's Code, the Customer may, prior to his/her order on www.mineralmakeup.boutique, learn of the basic characteristics of the product(s) he/she wishes to order. The Company Make Up Minéral reserves the right at any time to modify the catalogue, adding or deleting products without any obligation to notify the customer.


The company is constantly engaged in publishing and keeping updated any information free available on the website. Nevertheless, this site may not contain the most current information relating to Neve Cosmetics products. We accept no responsibility for lack of information available on the website. No responsibility will be also accepted in case of:
- Any interruption or delay caused by potential maintenance works, any failure in performance due to force majeure and in case of any circumstance beyond our control;
- Impossibility to enter the site because of contingences independent on our will as the interruption of the Internet service.


Any order placed on the website constitutes the acceptance of these Terms and Conditions, this acceptance being not conditioned by the customer's handwritten signature.
It is possible to order from our website using the following online procedure. It's the responsibility of the customer to submit accurate and complete data and information and keep them updated in his/her profile page. In case of wrong data or lack of information the Company reserves the right to cancel the customer's orders and payment.
The customer can have the parcel delivered to a different address from the billing one.
The Company reserves the right to cancel an order placed by a customer in the event of an ongoing dispute with the Company. The Company reserves the right to refuse or cancel an order when the customer is suspected to pursue his economical business or distribution thanks to our products or in case of any other reasonable suspect about his/her good behaviour.
According to Article L.134-2 of the Consumer's Code, when an order is for an amount equal to or greater than €120, the Seller shall retain the document which embodies the contract concluded between the parties electronically for a period starting from the conclusion of the contract until the date of delivery of the goods and for a further period of ten years from this date. The customer can have access to this document at any time upon request to the Company's Customer Service.
In accordance with the privacy code in Italian Legislative decree 196 of 30.06.03, the Customer can at all times have access to his/her personal information held by the Company and ask for it to be amended or removed. To exercise his/her rights the Customer can send a registered mail to:
Make up Minéral SRL CR-Via Cigliano 13 10153 Torino (Italy)
On our website the customer can compose his cart, delete the items he doesn't want to purchase, modify the quantities of each product or add an item by clicking on dedicated buttons. Then he has to confirm the billing address, the shipping address and the payment method (Paypal).
After having filled in and verified all the information, the customer can click on «Validate» and the invoice is immediately received by the boutique staff. www.mineralmakeup.boutique confirms that the order has been correctly received by sending a message to the email address provided by the Customer. This confirmation message will contain the Date and Time the order was placed and a "Customer's Order Number", which should be used in any further communication with the boutique staff. The message contains all the details given by the Customer and the confirmation of the products availability. In rare cases the availability of the items cannot be 100% guaranteed; in the event that one or more items ordered are not immediately available to be shipped, it will be up to our staff to promptly contact and inform the customer.
It is the responsibility of the Customer to check that the invoice is correct and communicate any necessary correction promptly as described in this document.


The proof of purchase defined between the Company and the Customer is composed of the email messages sent by the two parties and by the log in system of our shop.


6.1 – Prices
Save any other agreement made in writing between the Parties, the prices of the products are the ones indicated in the Seller's price list applicable when the Order Confirmation is issued. Prices do not include transport, despatch or packaging costs and any other cost not specifically indicated in the Order Confirmation. They can be also changed any time without any obligation of notification. Unless stated otherwise in the correspondence between the Customer and the Company, all special offers and promotions made by the Company shall be valid for a limited period of time or until the goods run out of stock. The prices indicated on the website are final prices in EURO including legal VAT.
6.2 - Billing
A receipt is issued when an order is placed and it can be checked in the relevant section of the Customer's account on the website www.mineralmakeup.boutique Every receipt is considered as accepted in case of no claim from the customer within 10 days from the receipt date.
6.3 – Payment
6.3.1 - Electronic payment
Paypal is the unique payment method when you place an order on www.mineralmakeup.boutique. Each transaction is executed under bank safety regulation through a crypting software on the website. No personal information is sent out or saved in the Internet. The Consumer accepts the data protection system used by the Company. Electronic payments are made by the bank SSL protection system and the client has access to an SSL (128 bis) secure server and the transaction is validated by a certifying authority.

6.3.2 - Payment via Paypal


7.1 - Modalities of delivery
Packages are delivered by an International Courier company to the address provided on the order form. The consumer will be required to verify the state of the packaging of the goods at delivery. If a parcel is damaged, opened or there are traces of liquid, all claims must be made with the carrier service and the costumer must give the parcel back to the carrier service. The Costumer must notify any damage resulting from transport to the Customer Service of our Company.
Times: The company engages to dispatch the order as soon as possible and in case of delay the Customer will be promptly informed.
7.2 - Times of delivery
The company engages to dispatch the order as soon as possible and in case of delay the Customer will be promptly informed. Every order is processed and picked up by the courier every working day from Monday to Friday (public days not included).
Orders placed before 11 a.m. are processed on the same day and the products ordered, if available, will be shipped immediately. Orders placed after 11 a.m. are processed on the following week day. Orders placed on Saturdays, Sundays or other public days are processed on the next working day.
The delivery times, according to the date and time of the purchase order placement, are the following:
• International Courier: max 48 hours in Europe.
In case one or more products are sold out, the Customer is immediately informed. The Customer is also informed in case of problems or shipping delay caused by events that are beyond the Company's control.

No responsibility can be imputed to the Company and no refund can be claimed by the customer if delivery should be delayed by events not directly or indirectly caused by the Company.


Unless otherwise stated, the customer pays the shipping costs and assumes all transportation risks. Before accepting the delivery the customer must check that the number of parcels is the same as the one written on the shipping note and that the parcels are intact, not damaged, wet or altered.
Any damage or anomaly must be immediately notified to the courier writing "received goods unchecked" on the shipment note and must be reported to the Company within 48 hrs with a photograph of anomalies or defects. It is not possible to make a complaint after 48 hrs from delivery.
In case of defect or non-conformity of the products delivered, verified by "Make Up Minéral" under the terms and conditions provided here, the Customer may obtain, on the Company's choice, a free replacement or a discount coupon. Any indemnity for damage or interest or complimentary prejudice are excluded. Customer shall not return any product to the Company without first obtaining written authorization. Insofar as not otherwise agreed upon, the Customer shall be responsible for all costs of packing and shipping any returned product.


Return of defective products
In case of restitution of defective products, the Customer must refer to the following return procedure.
The Company must be informed by e-mail (Customer Care) about the product anomalies on the same delivery day or the following working day with the defective product name, date and order number, quantity and precise reasons for return. A photograph of the product must be attached showing the anomaly. The Customer will receive an e-mail with the address the product must be returned to. The products must be returned within 5 days from the delivery date, complete, in perfect conditions and in their original packaging. They must also be put in a box on which the order number is clearly shown. The Company reserves the right to reject return if the above procedure has not been followed by the Customer.

Once the quantity and the conditions of the returned products are verified, the Company can offer, on the customer's choice, a coupon with a personal code or a free replacement or a refund. Any request of indemnities or damage refund will be refused.
Right to withdraw and reimburse
Pursuing the article L121-20 from the Consumer's Code (modified by the article 2001-714, 23 August 2001) the customer has the right to withdraw from the concluded agreement with the Company, without any penalty and specifying the reasons, within seven (7) working days, after the delivery of the products purchased on www.mineralmakeup.boutique
To exercise this right, the customer must return the items intact, in the original packaging and complete in all parts. The customer can ask the Company to replace the items with no additional cost or to be refunded. The Customer pays all shipping charges on returns.


If the responsibility of the Company extends to the lack of execution or bad execution of its tasks, the amount of indemnities can't exceed the value correspondent to the product that is the origin of damage.
www.mineralmakeup.boutique believes in the quality of its products and tries to offer the best quality of ingredients on the market.
Having said this, please note the following:
- check that you are not allergic to any of the ingredients of the products before applying them;
- Make Up Minéral cannot be held responsible for any reacts to ingredients of the products sold;
- none of our products should be used as a substitute for medical or clinical treatments or therapies;
- the information published on www.mineralmakeup.boutique should not be understood as treatments or therapies for dermatological problems and should not in any way be considered as such;
- the advice given on www.mineralmakeup.boutique or provided by the Customer Service is for informational purposes only and not intended to replace the opinion of a doctor;
- if you have any doubts, please consult your doctor.


All contents of www.mineralmakeup.boutique including text, documents, trademarks, logos, images, graphics, and their arrangement and layout are property of Make Up Minéral srl which has created and uploaded this website. The contents in the website are covered by copyright and are protected by the copyright and trademark protection legislation.
The reproduction, even partial, of contents, texts, documents, trademarks, logos, images and graphics is prohibited. Any abuse will be prosecuted in accordance with the applicable laws.


Any kind of dispute between the Customer and the Company as to the conclusion, interpretation, application or breaking of the contract, even in case of warranty claims or multiple defendants, in absence of a friendly agreement, is under the jurisdiction of the Court of the place where the defendant lives or the Court of the place of the actual delivery of the item. The contract of sale between the Customer and Make Up Minéral S.r.l. is understood to be concluded in the full respect of European laws and regulations.


The personal information required when registering on the website and placing an order are collected and handled for the purposes of fulfilling the Customer's requirements. This information is also handled for corporate purposes connected with or instrumental to the activities of our company, namely:
- to carry out a service or one or more operations contractually agreed upon;
- to fulfil legal obligations;
- to fulfil operational or administrative requirements;
- to fulfil requirements relating to checking the progress of relations with customers;
- for the purposes of operational or strategic marketing;
- for sending advertising material or commercial information.
Personal data are not under any circumstance or for any purpose passed on to third parties. Make Up Minéral guarantees its customers that the regulations on handling personal data stipulated according to the privacy code of the Italian Legislative decree 196 of 30.06.03, are respected. The owner of the data handling is Make up Minéral SRL CR, Via Cigliano 13, 10153 Torino.
NB: By registering on the website or proceeding to place an order, the customer gives tacit consent to the handling of his/her personal data in accordance with the Italian Legislative decree 196 of 30.06.03.


For any further information or simply to give your feedback and advice, please contact our Customer Care. Our staff will answer shortly supporting your purchase procedure.


If any term of this document "Terms and Conditions" is declared completely or partially void, all other terms, rights and duties listed in the same document shall remain unchanged and operative.

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